If the issue continues, please call 336-973-5000 to speak to a Customer Service Representative or visit request a web chat. Chat hours are Monday thru Friday 9 am to 7 pm and Saturday 9 am to 7pm. Web Chat
Did you know that unwanted calls are far and away the biggest consumer complaint to the Federal Communications Commission with over 200,000 complaints each year?
Worse, these scammers mask (spoof) the real numbers they are calling from with local area codes and exchanges in attempt to increase the likelihood that you will answer. While not all spoofing is illegal (as in the example of a Doctor calling a patient back from his private phone which shows up with his office number), spoofing with the intent to deceive or cause harm to a consumer is illegal and carries hefty fines and potential prosecution.
More information can be found at these links:
https://www.fcc.gov/about-fcc/fcc-initiatives/fccs-push-combat-robocalls-spoofing
https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts
https://www.fcc.gov/consumers/guides/spoofing-and-caller-id
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