TOP UP DATE CHANGES

Why are the top-up dates for all lines moving to the same date?
• Bark Mobile strives to provide the best customer experience possible. The upcoming change will reduce confusion and concerns around due dates and account balances by having all lines due on the same day.

Do I lose any money or days of service while making the top-up dates the same?
• No, you will not lose days of paid service or money when the changes are made to your account.

Can one of the lines remain inactive for a period of time, then top up?
• Yes, when a line is unpaid. You have up to 60 days to top-up and maintain the same number.

Can I pay online?
• You can pay online, but you must pay all the lines at one time.

Can I stop a line of service from renewing?
• Yes, if you would like to not top-up a line on the account, the account holder will need to visit their local Bark Mobile location or contact the Contact Center to discuss account options.

What if I can’t pay the total top-up amount before my top-up date?
• You will need to visit your local Bark Mobile location or contact the Contact Center to discuss options for your account.

What happens if we are late paying?
• The lines will be suspended if the full top-up balance is not paid before the top-up time. You will have up to 60 days to top-up the lines and keep the same number.

If I share an account with someone else, can we come in at different times to make a payment?
• No, the total top-up amount must be made at the same time. If you cannot pay all the lines at one time, you will need to visit your local Bark Mobile location or contact the Contact Center to discuss options for account.

What if I can’t pay the total due for services at one time?
• You can pay for the services you choose to top-up and the other unpaid lines will be suspended when the next top-up date arrives. You will need to visit your local Bark Mobile location or contact the Contact Center to discuss options for account.

Can I change the due-date?
• Yes, the account holder can visit a local Bark Mobile location to change the top-up date.. Additional charges may apply.

If I am on autopay, will it transition to the new top-up date?
• Yes, the autopay date may change based upon the new top-up date. One payment will be drafted for all the lines on the account.

Can I pay using multiple payment methods?
• Yes, you can use multiple payment methods – cash, check, credit/debit card, etc.

Is there a fee to pay in person or through the Contact Center?
• Yes, just like today, there is a $5 payment fee when making a Bark Mobile payment in a local retail location or with a Contact Center representative.

Can I remove my line from an existing account to create my own account?
• Yes, you can complete an Account Split which will allow you to start your own account using your existing line. Visit your local Bark Mobile location or contact the Contact Center for assistance. Discounting would not apply to a single-line account.

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