- Verify your signal strength by the signal strength meter on your device. You must have consistent signal strength to be able to send and receive text messages. The fewer bars you have on your signal meter; the more challenging it can become to complete a messaging transaction.
- Delete all text threads, you may first want to back up your device if you have message threads you want to keep. Please refer to the device backup section.
- Power your device off and then back on, this will help clear up any software or hardware issues on the device that could potentially prohibit a message from being sent or receive
If the issue continues, please call 336-973-5000 to speak to a Customer Service Representative or visit request a web chat. Chat hours are Monday thru Friday 9 am to 7 pm and Saturday 9 am to 7pm. Web Chat