About My Device
What device insurance and/or protection options do I have?
  • AppleCare Plus - Protection for your Apple devices that can be purchased at point of sale or for up to 30 days after purchase with Bark Mobile.
  • BarkDEFENDER – Incidental coverage that provides Bark Mobile with replacement options for your cellular devices.  This includes lost, theft, accidental damage and extended warranties are an option as well.
    • How to file a BarkDEFENDER claim – Please visit (How to file a claim)
      • Lost or Stolen Device – Bark Mobile must be notified within 48 hours of a lost or stolen device.  Once the incident is reported, the account holder will not be responsible for any charges incurred following your report.  A device may be reported as stolen or lost by calling Bark Mobile at 611 or 800-235-5007.
My device is lost or stolen, what do I do?
  • Handset Lost or Stolen –A device may be reported as stolen or lost by calling Bark Mobile at 611 or 800-235-5007.
  • If you have BarkDEFENDER handset coverage, please visit (How to file a claim).
Does Bark Mobile offer mobile hotspot access for my device?
  • Hotspot – Bark Mobile offers customers an option on smart devices that allows a high speed data connection to be broadcast as a mobile hotspot. The number of devices that can be connected varies by manufacturer. Bark Mobile hotspot uses the cellular data included in your rate plan. Device and rate plan restrictions may apply – please contact Bark Mobile Customer Care at 800-235-5007 or visit a retail location for details.
Why is it important to back up my device?
  • Backup Content – Things happen, situations out of your control can occur and result in loss of important data on your device.  You want to make sure you keep everything that is important to you stored safely.  Warranty issues, loss or theft, physical or liquid damage can all result in the loss of cherished photos, videos and other important information.
I’m having trouble sending a text message, what should I do?
  • Verify your signal strength by the signal strength meter on your device.  You must have consistent signal strength to be able to send and receive text messages.  The fewer bars you have on your signal meter; the more challenging it can become to complete a messaging transaction.
  • Delete all text threads, you may first want to back up your device if you have message threads you want to keep.  Please refer to the device backup section.
  • Power your device off and then back on, this will help clear up any software or hardware issues on the device that could potentially prohibit a message from being sent or receive

If the issue continues, please call 336-973-5000 to speak to a Customer Service Representative or visit request a web chat.  Chat hours are Monday thru Friday 9 am to 7 pm and Saturday 9 am to 7pm.  Web Chat 

I can’t access the internet on my device, what should I do?
  • Verify your signal strength by the signal strength meter on your device.  You must have consistent signal strength to be able to complete a data transaction.  The fewer bars you have on your signal meter; the more challenging it can become to complete a transaction.
  • If you are connected to Wi-Fi and having trouble connecting to the internet; turn WiFi off and try connecting using your mobile network.
  • Verify that your cellular data is enabled in your device settings.  If you are roaming make sure you are allowing roaming data connections as well.

If the issue continues, please call 336-973-5000 to speak to a Customer Service Representative or visit request a web chat.  Chat hours are Monday thru Friday 9 am to 7 pm and Saturday 9 am to 7pm.  Web Chat

How do I learn more about my device/phone?
  • Device Answer Center: Get help navigating around on that new device and answer basic use questions at our device answer center.  Visit our (Device Answer Center) today for more information

If the issue continues, please call 336-973-5000 to speak to a Customer Service Representative or visit request a web chat.  Chat hours are Monday thru Friday 9 am to 7 pm and Saturday 9 am to 7pm.  Web Chat

About my Account and Billing
What options do I have to pay my Bark Mobile bill?
  • Payments are accepted by credit card, debit card, automatic bank draft, or cash.  You may also setup automatic payments by authorizing Bark Mobile to automatically withdraw funds from a specified checking or savings account via your credit or debit card.
    • Automated payment over the phone (IVR)
      • While in our local area dial #PAY (#729) to have access to your balance and pay using our automated system.
      • While outside of our local area dial 1-888-578-2800 to have access to your balance and pay using our automated system.
      o With a Bark Mobile representative (courtesy payment fees may apply)
      • Dial 611 from your cellular device or dial 1-800-235-5007.  We accept Visa, MasterCard, American Express, and Discover.
  • You can make a payment online
    • Ebill from Bark Mobile website
      • You can make a one-time payment or setup an automatic draft by using your ‘My Account’ link on our website.  Please visit us online at (Bark Mobile Ebill) to setup your payment now.
      • You can setup automatic bill pay
    • Auto Bill Pay – Automatic draft for monthly payments using a debit/credit card or checking account can be set up when accessing your online account.  Visit (your bill paying options today). If you are having issues logging into your online services account or setting up recurring draft payments please contact Bark Mobile by dialing 1-800-235-5007 or 611 from your mobile device.
What are the text messages I’m receiving from Bark Mobile?
  • Text Alerts – Bark Mobile generates alerts to our customers to inform of a variety of situations. These messages are alerts for the customer regarding account due dates and from time to time promotional offers. Customers may contact Bark Mobile at 1-800-235-5007 or 611 from your Bark Mobile device to discuss these alerts.
How do I receive Amber or Wireless Emergency WEA?
  • Amber and Wireleless Emergency WEA) – Bark Mobile provides customer’s access to the Wireless Emergency (WEA) formerly referred to CMAS. Additional information can be found here.
  • FEMA - https://www.fema.gov/emergency-alert-syst
  • WEA - http://www.cmasalert.com
About My Coverage
What technology types will I see at Bark Mobile?
  • Bark Mobile is a CDMA carrier with a deployed 4G LTE network. We offer Voice 1X, 3G, and 4G services to customers in our 11 county area and nationwide with our roaming partners.
  • Network & Wi-Fi
    • 3G: 3G refers to the 3rd generation of cellular service.
    • 4G/LTE: LTE is an acronym for Long Term Evolution and can be up to 10x faster than 3G.
    • Wi-Fi: A technology allowing computers, smartphones, or other devices to connect to the Internet or communicate with one another wirelessly within a particular area.
Does Bark Mobile offer International Roaming?
  • Yes if you are traveling abroad, you can purchase an affordable international package from our partner, SIM Local. With this option, you won't see any charges on your bill regarding international travel. An eSIM capable device is required and you will be assigned a new international phone number to use while traveling internationally.
About My Features and Optional Services
Other FAQ's
  • I can’t remember my password for accessing my Voicemail, what do I do?
    • In the event that you cannot access your voicemail and need to reset the access password please contact Bark Mobile by dialing 611 from you mobile device or 800-235-5007. Word in red missing from CWW site.
  • Visual Voicemail (Apple Device)
    • Visual Voicemail lets you view voice mail messages you receive and listen to your messages in any order on your devices. You can scroll through your messages, pick the ones you want to listen to, and erase or archive them right from your device's screen.
    • To setup Visual Voicemail open the calling app on your iPhone and select “Voicemail” at the bottom of the screen.
  • # Pay:
    • Accesses the Bark Mobile automated payment IVR
      • While in our local area dial #PAY (#729) to have access to your balance and pay using our automated system.
      • While outside of our local area dial 1-888-578-2800 to have access to your balance and pay using our automated system.
  • Dial 611 to reach Bark Mobile:
    • To use this feature, dial 611 from your mobile device.  This is a direct number to reach Customer Service with Bark Mobile.  You may also dial (336) 973-5000 or (800) 235-5007.
  • 3-Way Calling:
    • If you receive a phone call while having a 3-way call, that caller will be sent to your voicemail.  Your device will not show any additional incoming calls if you have a 3-way call in progress.
      • Feature phone - With one call in progress, press “SND” and wait for a dial tone; then dial the number of the second party and press “SND”.After the second party answers press “SND” again to add the first party back to the conversation.
      • Smartphone -  With a call in progress, press the “add call” button on your screen. Dial the number of the second party and wait until that party answers the phone.  Once the second party answers the phone, press the “merge” button on your screen to add both parties to the conversation.  If the second party doesn’t answer, simply press the “swap calls” button on your phone to connect back to the first party.
  • Dial 411 for Directory Assistance:
    • To use this feature, dial 411 from your mobile device.  This feature can be used to search for up to three phone numbers, addresses, and/or points of interest
  • Caller ID:
    • This feature lets you see the number calling and the name of the caller if you have a contact stored in the device.  Caller ID Blocking allows you to block your name and/or number from appearing on another person’s caller ID.
  • Caller ID Blocking
    • Is a free feature that allows you to temporarily or permanently block your number from being displayed through Caller ID.  Note:  You can’t block your number from appearing when calling certain numbers, such as 800 numbers and 911.            
      • Temporarily use - dial *67 and the number you are wanting to block your number from being displayed through Caller ID; then press send.
      • Permanently use – dial 611 or 800-235-5007 to speak to a Customer Care Representative that can block your number on every call you make.
        • To temporarily unblock your number so that it may be displayed on Caller ID dial *82 and the number you are calling and press send.
  • Call Waiting
    • Smartphone - This feature is included in your Bark Mobile service and allows you to receive incoming calls while on a call.  You will hear a tone during a call to indicate you have an incoming call.  To answer a call from call waiting, simply follow the prompts on the screen of your smartphone.  Once you have answered a call from call waiting, you may move between your two active calls by pressing the “swap” button on your screen.
    • Feature phone - This feature is included in your Bark Mobile service and allows you to receive incoming calls while on a call.  You will hear a tone during a call to indicate you have an incoming call.  To answer a call from call waiting, press “SND”.  Once you have answered a call from call waiting, you may move between your two active calls by pressing “SND”.
  • Call Forwarding
    • This feature allows you to forward your calls to another phone number.  There are a few of different options for forwarding calls; call forwarding, busy transfer, & no answer transfer.
  • Call Forwarding - Your device doesn’t ring and the calls is sent to another phone number of your choosing.
    • To program - dial *72 and the number you want your calls forwarded to and press send.  Once you hear a series of tones, this feature is setup and you may end the call.
    • To cancel – dial *73 and press send.  Once you hear a series of tones, this feature is cancelled and you may end the call.
  • Busy Transfer – Your calls will be forwarded to phone number of your choosing when your line is busy.
    • To program – dial *74 and the number you want your calls forwarded to and press send.  Once you hear a series of tones, this feature is setup and you may end the call.
    • To cancel – dial *75 and press send.  Once you hear a series of tones, this feature is cancelled and you may end the call.
  • No Answer Transfer – Your calls will be forwarded to a phone number of your choosing when an incoming call is not answered.
    • To program – dial *76 and the number you want your calls forwarded to and press send.  Once you hear a series of tones, this feature is setup and you may end the call.
    • To cancel – dial *77 and press send.  Once you hear a series of tones, this feature is cancelled and you may end the call.
About Robocalls and Number Spoofing
Unwanted Calls

Did you know that unwanted calls are far and away the biggest consumer complaint to the Federal Communications Commission with over 200,000 complaints each year?

Worse, these scammers mask (spoof) the real numbers they are calling from with local area codes and exchanges in attempt to increase the likelihood that you will answer.  While not all spoofing is illegal (as in the example of a Doctor calling a patient back from his private phone which shows up with his office number), spoofing with the intent to deceive or cause harm to a consumer is illegal and carries hefty fines and potential prosecution.

More information can be found at these links:

https://www.fcc.gov/about-fcc/fcc-initiatives/fccs-push-combat-robocalls-spoofing

https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts 

https://www.fcc.gov/consumers/guides/spoofing-and-caller-id