August 1st, 2019 all claims for replacement due to accidental
damage, loss, theft or malfunction (after the manufacturer's warranty expires),
must be initiated by contacting Brightstar's Customer Care Center at 844-201-6376 or
online at https://barkmobile.brightstarprotect.com./. Claims
for repair follow the same process.
no longer a need to visit a Bark Mobile retail location to initiate a claim or
receive a replacement device. All device replacements and / or repairs
will be administered through Brightstar.
must be reported within 60 days of the incident and proof of loss and/or
ownership must be provided, if requested. Only the account holder may file the claim.
Please have the following information ready:
- Your wireless phone number
- The account holder's billing address
- Wireless phone manufacturer/model and unique serial
number also called an ESN or IMEI
- Date, time, location and detailed description of the
- Police report number (if theft occurred)
Repair and Replacement
claim is approved for replacement device, Brightstar will ship the replacement
directly to you. Deductibles apply and range from $79 to $399 depending
on the new retail value of your device.
claim qualifies for a repair, Brightstar will notify you of the walk-in,
mobile, or mail-in options available to you. Deductibles apply and range
from $49 to $199 depending on the repair needed.
handset model specific information.
keep the receipt, original box, manual and all packaging materials for warranty
purposes. For further information on the Bark Defender Device Protection
Program and / or to print a brochure to file your claim, please visit http://barkmobile.brightstarprotect.com/.
Call Bark Mobile Customer Care
handset was lost or stolen, call Bark Mobile Customer Care at 1-800-235-5007 to
suspend your service and protect yourself against unauthorized use of your
account. If your handset was stolen, file a police report where the theft
occurred. This report number may be required to process your claim.